High Performance Culture

High-Performance Culture How do you build a great Culture?  What type of Culture do you have?  I’ve been in the Car Industry going on 17 years and I’ve seen my fair share of the following types of cultures: Dog eat Dog – I’ve worked at the Dog eat Dog environment and although I excelled, I […]

FIXED Operations – Car Business

What are your Fixed Operations? The Fixed Operations department for car dealerships can be made up of the following positions: Fixed Operations Director Service Advisors Service BDC representative Service Drive Manager Main Shop Foreman Automotive Tech Master Tech Quick lube tech Quick Lube Managers Reconditioning Manager Cosmetic Supervisor Collision Manager Collision Estimators Body Technicians Paint […]


Car Dealers Mark-Up  Dealer Pre-Loads vs Market Adjustments With ever decreasing margin compression dealers are moving quick to help customers with more value adds to help not only the consumer, but their front-end margins. For years dealers had been adding things anywhere from leather, window tint, or nitrogen to vehicles to not only 1.    Help the consumer, […]

Shortage of Automotive Technicians

Shortage of Automotive Technicians. Has your dealership run into this? Have you figured out how to staff this important part of the service departments survival?  With unemployment as low as it is, it has definitely been the most challenging.  The light at the end of the tunnel… In the next 20 years Automotive Technicians, although still needed, […]

Service – RECESSION Proof your dealership.

Service – RECESSION Proof your dealership. Are you ready for the next recession? I know this can sound gloomy, but statistically speaking a recession happens every 5-7 years, and technically we haven’t had one in 10 years. We’ve been preparing for the worst ever since the last recession and we’ve been able able to reduce […]