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Car Business Finance 101
Car Business Finance 101 Accuracy – CSI or Customer Service Index is very important when trying to retain your customers. There’s nothing worst than having to call your customer back and ask them to bring more information after they already believe they are done with the transaction. Here are 3 ways you can keep your customers from […]
The Long Game in the Car Business
Maximize your people and you can sustain any set back in business. The biggest problem with most dealers is the short-term thinking. You must focus on long term sustainability and continue to focus on growing your people. I just had it outlined and put in a perspective by my Facebook friends “Your Car Guy Shawn Hays,” from Beaver […]
The 13th Month in the Car Business
The 13th Month In the Car Business we’ve always been told that the last week of the year is incredible. Arguably the busiest week of the year. The reason they call it the 13th month because the amount of business done in this week is almost close to what you can do in an entire month. I […]
The Art of the Turn
The Art of the Turn What is the “turn guy” or “Closer?” My opinion it’s a senior salesperson or manager that knows how to ask the right questions to help move the process of the sale into a deal. What makes a good a one? – I’ve been ask this before and I thought I would […]
Have Bad Credit -Don’t do this
5 Things not to do when trying to buy a car with Bad Credit I’ve been in the car business for over 14 years and surprisingly this information is needed. When you have challenges on your credit, or times you weren’t able to make your payments on time, this is for you. 1. Don’t quit […]
Death of a Sale with 1 Mistake
The fastest way to kill a sale is by forgetting to do this one key step: rap·port raˈpôr,rəˈpôr/ noun 1. a close and harmonious relationship in which the people or groups concerned understand each other’s feelings or ideas and communicate well. Rapport is the foundation of what will separate you from being an order taker vs […]
How “Disruptors” Fooled the Consumer
How “Disruptors” Fooled the Consumer dis·rupt disˈrəpt/ verb 1. interrupt (an event, activity, or process) by causing a disturbance or problem. Thanks to the internet it put car dealers on an even playing field. It has brought transparency to the consumer and the “Disruptors” well they continue, with the power of frequency, to tell a different story. […]
The Red Pill in Car Sales
Why Car Sales Professionals Fail “You take the blue pill, the story ends. You wake up in your bed and believe whatever you want to believe. You take the red pill, you stay in Wonderland, and I show you how deep the rabbit hole goes.” Why people quit the “traditional” car business, as apposed to […]
Death of the Car Salesman
Buying a Car online Document Signing online Home Delivery Artificial Inteligence Imagine buying a car online without a salesperson. This is what the industry is moving towards in a big way. Cox Automotive has bought the whole distribution channel and if they can align them all together, they just might be able to accomplish this very thing. […]
ClickFunnels-Gary Vaynerchuk’s 3 Life Lessons
I was going to break this down because this is what I really feel for my kids, but just hearing it in Gary’s own words, it’s too good to mess it up. I didn’t grow up an immigrant, but growing up in an area or the people I was surrounded with wasn’t an ideal setting. Sure, I […]